سياسة الاستبدال والاسترجاع

The replacement can replace any product within 7 days from the date of receipt. The product must be unused and in its original condition with the packaging and invoice. The replacement does not include products that have been damaged due to misuse. The refund can be returned products within 14 days from the date of receipt. A return request must be submitted via the website or customer service to facilitate the process. The amount is refunded after verifying the condition of the product and ensuring it is unused. The procedures: fill out the return form or contact customer service to confirm the request. The product must be returned with all its accessories and the original invoice. The customer bears the shipping costs when wishing to return unless the product is defective from the store. Exceptions: some products are non-returnable for health or safety reasons, such as used incense tools. Discounted products or those under special offers may be subject to different conditions, which will be clarified at purchase. Financial transfer: after approval of the return, the amount is transferred to the account used for payment within a specified period. The transfer duration may vary depending on the payment method and the bank used. Support and service: for any inquiries about replacement or refund, you can contact the customer service team, which is always happy to assist you.